Privacy Policy

Personal Information You Provide:

• Full name, email address, and phone number when you complete our assessment form
• Appointment preferences and dental history information
• Communication preferences and consent records with timestamps
• Payment information when you complete a transaction (processed securely by third-party providers)

Information Collected Automatically:

• IP address, browser type, device information, and operating system
• Pages viewed, time spent on site, and interaction data via cookies
• Referral source (e.g., the advertisement or platform that brought you to our site)

• To schedule and confirm your consultation appointment with Dr. Long
• To contact you regarding your appointment, questions, and dental care
• To send appointment reminders and follow-up communications
• To process your consultation reservation and any associated payments
• To improve our website, services, and patient experience
• To comply with legal obligations and professional dental regulations in British Columbia

• You may opt out at any time by replying STOP to any message — you will receive one final confirmation, then no further texts
• Reply HELP for assistance or contact us directly at (604) 922-4711
• Standard message and data rates may apply depending on your carrier
• Supported carriers include Bell, Rogers, Telus, Fido, Koodo, and most regional Canadian carriers
• We never share phone numbers or SMS opt-in data with any third party for marketing purposes

We do not sell, rent, trade, or share your personal information with third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

• With service providers who assist in operating our website, booking system, or patient management software — bound by confidentiality agreements
• With our marketing and automation tools (GoHighLevel, Make.com) solely for the purpose of delivering your appointment communications
• When required by law, court order, or professional regulatory obligation in British Columbia
• With your explicit consent for any other purpose

All categories above exclude text messaging originator opt-in data and consent, which is never shared.

• All data is transmitted using industry-standard SSL/TLS encryption
• Access to patient data is restricted to authorised Hollyburn Centre personnel only
• Our booking and CRM platforms comply with Canadian privacy standards
• We review and update our security practices regularly

We use cookies and tracking technologies (including the Meta Pixel and conversion tracking) to understand how visitors interact with our website, measure the effectiveness of our advertising, and improve your experience. You may control or disable cookies through your browser settings — though some features of the site may not function correctly if cookies are disabled.

Under applicable Canadian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Withdraw consent to marketing communications at any time
• Opt out of SMS messages by replying STOP
• File a complaint with the Office of the Privacy Commissioner of Canada

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The current version with its effective date will always be available at this URL. Continued use of our website or services after any update constitutes acceptance of the revised policy.